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TiTivora InnovationsLLC · Baby Toys0

Policy

Returns & Refund Policy

Thirty days to change your mind, with sensible hygiene limits on items that go in a baby's mouth.

Last updated: September 15, 2026

Return window

You may return most items within 30 days of delivery for a full refund of the purchase price. Items must be unused, in their original packaging, with any tags or seals intact.

Hygiene exclusions

For the health of every child, the following can only be returned if the seal or packaging is unopened: teethers, rattles that go in the mouth, bath toys, and any fabric item that has been washed or used. If a hygiene-excluded item is defective, we replace or refund it regardless of packaging.

Damaged, defective or unsafe items

Stop using the item immediately and contact us within 14 days of delivery with a photo. We cover return shipping and send a replacement or full refund, including original shipping, at your choice. Safety defects are escalated to the supplier and logged.

How to start a return

  • Email info@tivorainnovations.com or call +1 (607) 698-0347 with your order number and the item you want to return.
  • We reply with a Return Merchandise Authorization (RMA) number within one business day.
  • Write the RMA number on the outside of the parcel and ship it to 437 State Highway 72, Potsdam, NY 13676. Keep your tracking number.

Return shipping costs

Change-of-mind returns are sent at your expense. Damaged, defective, incorrect or unsafe items are returned at ours — we email a prepaid label.

Refund timeline

Once your return is received and inspected, we issue the refund to the original payment method within 3 business days. Your bank or card issuer typically posts it within 5–10 business days. Original shipping charges are refunded only when the return is our error.

Exchanges and cancellations

To exchange an item, return it for a refund and place a new order so you are not waiting on stock. Orders can be cancelled free of charge any time before the shipping label is created — call us for the fastest result.

Gifts

Gift recipients can return items with the order number or the buyer's email address. Refunds on gifts are issued as store credit unless the buyer requests otherwise.